hello@centiiv.com
+2348129906195
1, Adekunle Owobiyi Close, off Oladele Kadiri Close, Ogba, Lagos.
PLEASE, REVIEW THESE TERMS OF USE CAREFULLY AS THEY AFFECT YOUR LEGAL RIGHTS.
1. Introduction
1.1Centiiv welcomes you, introducing an innovative African startup committed to narrowing the divide between Africa and the global market. At the heart of our offerings lies Centiiv Pay, a meticulously crafted payment system aimed at empowering African enterprises with seamless, instantaneous, and hassle-free cross-border transactions. With Centiiv, we are revolutionizing the manner in which businesses establish connections, conduct transactions, and flourish within the global economy. Our Terms of Use provide a comprehensive elucidation of the operational framework of our escrow services platform. The Escrow system functions as a secure intermediary for transactions, temporarily retaining funds until pre-established conditions are met. This approach ensures that both buyers and sellers embark upon transactions with confidence and security, safeguarding their interests throughout the transaction process.
1.2Getting Started
To begin using our Escrow Services, follow these steps: - Sign up to - Complete the verification process to authenticate your identity and ensure compliance with regulatory requirements. - Once verified, you can initiate an escrow transaction by creating a new escrow agreement.
To begin using our Escrow Services, follow these steps: - Sign up to - Complete the verification process to authenticate your identity and ensure compliance with regulatory requirements. - Once verified, you can initiate an escrow transaction by creating a new escrow agreement.
1.3Creating an Escrow Agreement
To create an Escrow Agreement, adhere to these clear steps on our website:
1. Sign in to your account and access the Escrow Services section.
2. Select"Create New Escrow Agreement"and complete the necessary information, including:
- Transaction particulars: Description, amount, currency, and any supplementary terms or conditions. - Involved parties: Buyer, seller, and any pertinent entities.
- Escrow directives: Guidelines for fund release, dispute resolution procedures, and any other specific directives.
3. Carefully review the agreement particulars and confirm to initiate the escrow transaction. Escrow transactions may also take the form of invoices, escrow payment links, etc.
To create an Escrow Agreement, adhere to these clear steps on our website:
1. Sign in to your account and access the Escrow Services section.
2. Select"Create New Escrow Agreement"and complete the necessary information, including:
- Transaction particulars: Description, amount, currency, and any supplementary terms or conditions. - Involved parties: Buyer, seller, and any pertinent entities.
- Escrow directives: Guidelines for fund release, dispute resolution procedures, and any other specific directives.
3. Carefully review the agreement particulars and confirm to initiate the escrow transaction. Escrow transactions may also take the form of invoices, escrow payment links, etc.
1.4Funding the Escrow Account.
After creating the escrow agreement, the subsequent step involves funding the escrow account. Customers can deposit funds into the escrow account through a range of payment methods supported by Centiiv Pay, such as bank transfers, credit/debit cards, and cryptocurrencies.
After creating the escrow agreement, the subsequent step involves funding the escrow account. Customers can deposit funds into the escrow account through a range of payment methods supported by Centiiv Pay, such as bank transfers, credit/debit cards, and cryptocurrencies.
1.5Escrow Management
Your account dashboard allows you to efficiently oversee the entire escrow process, enabling you to:
- Monitor the status of the escrow transaction, including fund status (fund, release, dispute).
- Engage with other transaction parties through the messaging system.
- Upload pertinent documents or evidence to substantiate the transaction.
Your account dashboard allows you to efficiently oversee the entire escrow process, enabling you to:
- Monitor the status of the escrow transaction, including fund status (fund, release, dispute).
- Engage with other transaction parties through the messaging system.
- Upload pertinent documents or evidence to substantiate the transaction.
1.6Release of Funds
Upon meeting the conditions outlined in the escrow agreement, funds held in escrow are released as instructed. This typically involves disbursing funds to the seller upon successful delivery of goods or services, or refunding funds to the buyer if a dispute resolution favors them.
Upon meeting the conditions outlined in the escrow agreement, funds held in escrow are released as instructed. This typically involves disbursing funds to the seller upon successful delivery of goods or services, or refunding funds to the buyer if a dispute resolution favors them.
2. Definition of Terminologies
Parties means the Users of our application.Users means the relevant parties including the Buyer and Seller or Customers and any other relevant party using our websites to carry out specific transactions relating to the services provided on our website. Website/Application means https://business.centiivpay.com. our websites.Terms means our Terms of Use or Terms and ConditionService means our Website/Application known as Centiiv Pay including all TermsAndConditionss, sub-pages, blogs, forums and other connected internet content whatsoever.Contents means any content, writing, images, audiovisual content or other information published on our website.Materials means any materials, information or documentation that we may provide to You in connection with Your use of our application including; documentation, data, information developed and other materials which may assist in Your use of our application.Agreement means and include our Terms of Use and further terms as may be included by us.Third party means other brands not affiliated to our website but that may become noticeable through their advertisement on our website.Services means the services offered on our website.
3. Agreement Clause
3.1Our Terms of Use is applicable to you, the users of our application (“You”/ “Your”/ “User”) and the Operator of this Application (“We”/ “Us”/ “Our”/ “Centiiv”). Our terms of use govern your access to and use of our application and any other websites/applications that might be linked to our application (Collectively referred to as “Website”).
3.2Your use of our website after the effective date signifies that you understand and agree and accept to be bound by these terms of use either for yourself or on behalf of any person or Company for whom you may use our Application. You accept to be bound by the rules and guidelines applicable to our website and any participation in the service provided by our Website constitute Acceptance to this Terms of Use. Do NOT USE THIS APPLICATION OR THE SERVICES PROVIDED BY THIS WEBSITE IF YOU DO NOT ACCEPT AND AGREE TO THE TERMS OF USE.
3.3To the extent permitted by the applicable law, the application or the terms of use provided for our application may be modified or changed at any time without prior notice to You. Such modifications, changes or amendments shall become effective upon it being updated on this application. YOU SHOULD STOP USING THIS WEBSITE IF YOU DO NOT AGREE WITH OUR UPDATED TERMS OF USE.
3.4As long as you comply with the user terms, we grant you a personal, non-exclusive, non-transferable, and limited privilege to enter and use our website on a non-commercial basis.
3.5From time to time our website may also include links to other Centiiv websites. These links are provided for your convenience to access further information and access to the other website’s services. All our website will be governed by these terms of use or have its own set of terms and conditions and privacy policies.
4.0 Eligibility/ Qualified User
4.1The use of the website is available only to those individuals who can enter into legally binding contracts under applicable law. Additionally, you should not access or use the website if you are barred from accessing the website under any applicable law or have previously been barred from using the website. The website is intended to be made available globally.
4.2In any case, you represent that You are at least 13 years old and that all information you submit is correct for your use of this application.
5.0 Contact Information
5.1All questions, complaints or claims related to this application or the services provided by this application or the terms of use, or request to use content, copyrighted work or trademarks arising from this application and the services provided by this application shall be directed to the following contact details:
Email Address .........
Telephone lines +234.........
6.0 Language
6.1These Terms of Use is set forth in the English language and may be translated into other languages for user convenience.
6.2If Centiiv avails you with a translation of the English language version of these terms of use, then you agree that the translation is provided for your convenience only and that the English language versions of the terms of use will govern your relationship with us.
6.3If there is any contradiction between the English language version of the terms of use and the translated version, then the English language version shall override the translated version that was provided for your convenient use.
7.0 Privacy Policy
7.1The use of this application or services provided by this application indicates that you have read, reviewed and understand the information outlined in our privacy policy available on our website.
8.0 Payout Policy
8.1Upon agreeing to use the services provided by this application to the extent so permitted by the laws of the state, the information outlined in our policy available shall become applicable.
9.0 Intellectual Property Declaration
9.1All content, information, writing, audiovisual content, or images published on this application or linked to the services provided by this application other than your (user content) is the property of Centiiv or third parties who provide the content and shall not be used for commercial purposes. Where the use of these content, information, writing, audiovisual content and images are to be used, such use shall be for informational or personal use without modification or alteration in any way. The use shall only be permissible after Centiiv have been contacted through accessible medium provided for above.
10.0 User Behavior or Rules of Conducts.
10.1This application or services provided by this website shall not be used or attempted to be used or accessed by User in any way that could harm the operators of this website (Centiiv) or any person or entity affiliated to this website. This application or services provided by this website shall not be used in any manner or way that violates any or all applicable local, state, federal and international laws. You shall not:
a. Attempt to gain or obtain unauthorized access into the profile of other users nor shall you in any way try to access information, materials or services provided by this website.
b. Use any device, software or routine to interfere or attempt to interfere with the operation of this website or services provided by this website and shall not attempt to probe or probe, scan or attempt to scan or test the vulnerability of, or breach the security of any system, device or network.
c. Directly or indirectly engage in any action or conduct that would restrict or inhibits any person from enjoying the use of this website or the services provided by this website or engage in conducts or actions that may expose the operators of this website or their affiliates, users or any other third party to any liability, damages or detriment of any type.
d. Shall not upload or transmit any material, content or information that contains virus or that can corrupt the operation of this website or the services provided by this website network.
e. Shall not use the website for purposes of acts capable of bringing disrepute, damage or loss to the application, its subsidiaries and entities.
f. Impersonate any person or brand or falsely state that you are affiliated to brand, entity or person or submit false credentials in affiliation with any brand, entity or person or give false information for the purpose of deceiving other users or operators of this website
a. Attempt to gain or obtain unauthorized access into the profile of other users nor shall you in any way try to access information, materials or services provided by this website.
b. Use any device, software or routine to interfere or attempt to interfere with the operation of this website or services provided by this website and shall not attempt to probe or probe, scan or attempt to scan or test the vulnerability of, or breach the security of any system, device or network.
c. Directly or indirectly engage in any action or conduct that would restrict or inhibits any person from enjoying the use of this website or the services provided by this website or engage in conducts or actions that may expose the operators of this website or their affiliates, users or any other third party to any liability, damages or detriment of any type.
d. Shall not upload or transmit any material, content or information that contains virus or that can corrupt the operation of this website or the services provided by this website network.
e. Shall not use the website for purposes of acts capable of bringing disrepute, damage or loss to the application, its subsidiaries and entities.
f. Impersonate any person or brand or falsely state that you are affiliated to brand, entity or person or submit false credentials in affiliation with any brand, entity or person or give false information for the purpose of deceiving other users or operators of this website
11.0 Your Rights
11.1Certain areas of this website application may enable users post content, materials, audiovisual content, comments or otherwise, provide information to this application or other brands, entities or personals affiliated to this application. You shall be fully responsible and liable for information and materials provided by you. You therefore agree not to provide user content or information that;
a. Violates any applicable local, state, federal or international law.
b. Violates a person’s right to privacy or publicity;
c. Degrades other users on the basis of; race, gender, ethnicity, class, religion, sexual preference, identity, disability or other classifications not mentioned herein.
d. Violates any existing trademark, copyright or intellectual property right of any other person.
e. Is defamatory to a person or brand.
a. Violates any applicable local, state, federal or international law.
b. Violates a person’s right to privacy or publicity;
c. Degrades other users on the basis of; race, gender, ethnicity, class, religion, sexual preference, identity, disability or other classifications not mentioned herein.
d. Violates any existing trademark, copyright or intellectual property right of any other person.
e. Is defamatory to a person or brand.
12.0 Limitations of Liability
12.1 Centiiv and Third PartyCentiiv bears no responsibility and/or liability for any links or third- party services, including without limitation, such third- party service’s operability or interoperability with our service, security, accuracy, reliability, data protection and processing practices and the quality of its offerings, as well as any acts or omissions by third parties. By accessing and/or using the third- party services, you acknowledge that your access and use of the third-party services are at your sole discretion and risk, and you are solely responsible for ensuring such third-party service’s operation and practices and its respective third- party agreement, meet your needs.
13.0 Termination/Suspension
13.1 TerminationWe, our subsidiaries and affiliates may terminate your account or bar access to this service without any notice or liability whatsoever, under their sole discretion where the application was misused for illegal purpose or purpose contrary to its development or where a breach of this terms of use occurs.
13.2 SuspensionWithout derogating from our termination rights above, we may decide to temporarily suspend your account and/or a user profile (including any access thereto) and/or our service, in the following events:
a. We believe, at our sole discretion, that you or any third party, are using the Service in a manner that may impose a security risk, may cause harm to us or any third party, and/or may raise any liability for us or any third party.
b. We believe, at our sole discretion, that you or any third party, are using the Service in breach of these terms of use or applicable law.
c. The afore-mentioned suspension rights are in addition to any remedies that may be available to us in accordance with these terms of use and/or applicable law.
a. We believe, at our sole discretion, that you or any third party, are using the Service in a manner that may impose a security risk, may cause harm to us or any third party, and/or may raise any liability for us or any third party.
b. We believe, at our sole discretion, that you or any third party, are using the Service in breach of these terms of use or applicable law.
c. The afore-mentioned suspension rights are in addition to any remedies that may be available to us in accordance with these terms of use and/or applicable law.
14.0 Third Party Services
14.1 You acknowledge and agree that at no time are we making any representation or warranty regarding any goods, services, or content processed or analyzed by any third -party service or the seller, nor will we be liable to you for any consequences or claims arising from or in connection with the services provided by such third -party service providers or seller. You hereby disclaim and waive any rights and claims you may have against us with respect to goods or services or content of a third -party service provider or seller.
15.0 Our Responsibilities.
15.1 While we endeavor to provide the website application on par with industry standards and technology support at all times, we assumes no responsibility, and shall not be liable for, any damages caused by viruses, trojans or any other form of malware, adware and other malicious programs that may infect your computer system, mobile phone or any hardware or software used by you to access or use our website and which may have an adverse impact on your experience of browsing our website. You are expected to use adequate anti-virus software and firewalls in your device to guard against possible attacks by all kinds of malicious software.
15.2 We regularly undertake feedback on user’s experience relating to the use of the website application and we endeavor to improve the website based on such feedback at regular intervals. However, we do not assure that feedback of all users will be accommodated while performing changes to our website.
15.3 In the event you are facing any issues relating to our Website, you should reach out to our technical support team using in platform support tool or by sending an email to@support@centiiv.com
16.0 Representations and Warranties
16.1 We make no representations or warranties of any kind, express or implied, about the condition, reliability, suitability or availability with respect to our website; nor do we guarantee that our service will be free from interruption or any error. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. We do not warrant that this website, its servers, or email sent by us or on our behalf are virus free. Neither do we guarantee the reliability of information contained on the website, particularly those shared by third party users.
17.0 Disclaimer
17.1 We and our subsidiaries disclaim any liability for any act or omission committed by the user of this platform, where any event contrary to age restriction, government laws, policies and regulations and public policy is listed.
17.2 You understand, agree and acknowledge that:
a. In the preparation of our website and contents therein, every effort has been made to offer the most current, correct, and clearly expressed information and services possible. Nevertheless, inadvertent errors may occur. In particular, but without limiting anything herein contained, we disclaim any responsibility for any errors and accuracy of the information that may be contained on our website.
The efficacy of our website is dependent on the proper usage of the website or the hand-held device through which the website is being accessed and we shall not be responsible for inaccurate, incomplete, or misleading data arising out of the usage of our website if the handheld device has been misused, incorrectly used, or not used in accordance with the user instructions.
a. In the preparation of our website and contents therein, every effort has been made to offer the most current, correct, and clearly expressed information and services possible. Nevertheless, inadvertent errors may occur. In particular, but without limiting anything herein contained, we disclaim any responsibility for any errors and accuracy of the information that may be contained on our website.
The efficacy of our website is dependent on the proper usage of the website or the hand-held device through which the website is being accessed and we shall not be responsible for inaccurate, incomplete, or misleading data arising out of the usage of our website if the handheld device has been misused, incorrectly used, or not used in accordance with the user instructions.
18.0 Changes/Amendments.
18.1 We reserve the right, and at our sole discretion, to modify or replace any part of our terms of use. It is your responsibility to check our terms of use periodically for changes. Your continued use of or access to our application following the posting of any changes to this Agreement constitutes acceptance of those changes. We may also, in the future, offer new services and/or features through our Application (including, the release of new tools and resources). Such new features and/or services shall be subject to our terms of use.
19.0 Your Account with Us
19.1 We may require you to create an account to access certain features or functions of our services. You agree to follow certain rules when you create an account with Us or use our services, including the following:
a. You must be at least 18 years of age, or the legal age of maturity in your home country, to use our services. If you are 13 or older, you may only use our services under the supervisions of a parent or legal guardian who manages your use of our service and/or account. However, if you are under 13 or below the legal age of majority in your home country, please do not provide us with any information about yourself.
b. You agree to provide true, accurate, current and complete information about yourself, or if you are using the services on behalf of anyone, you or the person also agrees to update this registration data if it changes.
c. If there is a dispute between two or more persons or entities as to account ownership, We will be the sole arbiter of that dispute and our decision (which may include termination or suspension of the account) will be final and binding on those parties.
d. If you are using our services on behalf of a company or an entity or a third-party, you represent and warrant that you have the authority to legally bind that entity or third- party and grant Us all permissions and licenses provided in these terms of use.
e. You agree to immediately notify us of any unauthorized access of your account or any other breach of security. You are responsible for (and we will hold you responsible for) any activities that occur under your account.
f. You agree to not use our services to collect any sensitive personal information, such as bank verification number, social security number, national identity number, or any confidential number issued by the government of any country, financial information, payment card numbers, driver’s license numbers, and passport numbers, unless otherwise permitted by these terms or we have consented to such collection in writing.
a. You must be at least 18 years of age, or the legal age of maturity in your home country, to use our services. If you are 13 or older, you may only use our services under the supervisions of a parent or legal guardian who manages your use of our service and/or account. However, if you are under 13 or below the legal age of majority in your home country, please do not provide us with any information about yourself.
b. You agree to provide true, accurate, current and complete information about yourself, or if you are using the services on behalf of anyone, you or the person also agrees to update this registration data if it changes.
c. If there is a dispute between two or more persons or entities as to account ownership, We will be the sole arbiter of that dispute and our decision (which may include termination or suspension of the account) will be final and binding on those parties.
d. If you are using our services on behalf of a company or an entity or a third-party, you represent and warrant that you have the authority to legally bind that entity or third- party and grant Us all permissions and licenses provided in these terms of use.
e. You agree to immediately notify us of any unauthorized access of your account or any other breach of security. You are responsible for (and we will hold you responsible for) any activities that occur under your account.
f. You agree to not use our services to collect any sensitive personal information, such as bank verification number, social security number, national identity number, or any confidential number issued by the government of any country, financial information, payment card numbers, driver’s license numbers, and passport numbers, unless otherwise permitted by these terms or we have consented to such collection in writing.
20.0 No Class or Representative Actions.
20.1 You agree that you may bring any dispute or claim against the other party or user only in your individual capacity, and not as plaintiffs or claimants or class member in any purported class or representative proceeding.20.2 The arbitrator or judge will not consolidate more than one person's claims or suit, and will not preside over any form of class, consolidated or representative proceeding and may only provide relief or compensation in favor of the individual party seeking relief/compensation and only to the extent necessary to provide relief warranted by that party's individual claim or suit.
21.0 Dispute Resolution.
21.1 Should any dispute arise among the parties engaged in an escrow transaction, Centiiv is equipped with a comprehensive dispute resolution mechanism aimed at facilitating a fair and impartial resolution. Our dispute resolution process may entail various methods such as mediation or arbitration to efficiently address the issue at hand. To initiate the resolution process, parties can log their disputes through the designated section on the payment page, ensuring a streamlined and accessible means of addressing concerns. The language of the arbitral proceedings shall be in English language. The arbitral award between the parties shall be binding and conclusive and be capable of being enforced in any court of competent jurisdiction as judgment.
21.0 Governing Laws
22.1 Should any dispute These terms of use shall be governed and construed in accordance with the applicable state and federal laws in Nigeria, regional and international laws such as NIGERIA DATA PROTECTION ACT 2023 (NDPA), GENERAL DATA PROTECTION REGULATION(GDPR) without regard to the conflicts of these laws. These laws will apply no matter where in the world you live.
23.0 Miscellaneous.
23.1 If any portion of these terms of use is found to be unenforceable, the remaining portion will remain in full force and effect. If we fail to enforce any of these terms of use, it will not be considered a waiver. Any amendment to or waiver of these terms of use must be made in writing and signed by us. You will not transfer any of your rights or obligations under these terms of use to anyone else without our prior written consent.
23.2 If any portion of All of our rights and obligations under these terms of use are freely assignable by us in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise. These terms of use do not confer any third-party beneficiary rights. A printed version of our terms of use and of any related notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to our terms of use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
24.0 Indemnity.
24.1 You agree to defend, indemnify and hold harmless Centiiv, its affiliates, independent contractors, service providers, consultants, licensors, agents and representatives, and each of their respective directors, officers and employees, from and against any and all claims, losses, liability, damages, and/ or costs (including, but not limited to, reasonable attorney fees and costs) arising from or related to (a) your access to or use of our website; (b) your and/ or Child User’s violations of any of the user terms; (c) your violation of any rights of any third party, including infringement of their intellectual property rights; and/or (d) your conduct in connection with our website.
25.0 Complaints.
25.1 We are committed to providing excellent user experience. Therefore, we attend to user’s complaints with diligence. We aim to respond to your complaints within a reasonable period, in any event no later than the time period prescribed by applicable law. All complaints and feedback should be addressed to the following:
Email address:support@centiiv.com; Telephone lines: Nigeria Tel : +2348129906195
Email address:support@centiiv.com; Telephone lines: Nigeria Tel : +2348129906195